Versions 1.00.0000 to 1.00.0004
Run-time error '339' is displayed.
This version of the Hybrid Vehicle Simulator software requires Flash in order to run. As Flash is no longer supported (from the end of 2020) and is actively blocked (from 16th January 2021) it may no longer be possible for the software to display this media.
Version 2.00.0000
The program crashes when launched.
This issue is caused by Microsoft's April 2021 patch KB5001330, which effects Windows 10 (OS Builds 19041.928 and 19042.928).
If you have been affected by either of these issues please raise a support ticket, including details of your product* and establishment. We will reply with access to the latest version of the software.
*If at all possible please provide one of the following;
- Product serial number (located near the power socket)
- Photo of your hardware
- Original purchase details (order date and PO number)